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Last aupdated: Oct 15, 2024 8:25 PM
Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the www.rydelane.com website (the "Website") operated by RydeLane LLC, a(n) Limited Liability Company formed in California, United States ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.
When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us or through their account on the Website.
You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:
This Website is provided “as is,” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.
We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.
In no event shall RydeLane LLC be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your access to, display of or use of this Website or with the delay or inability to access, display or use this Website, including but not limited to your reliance upon opinions or information appearing on this Website; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Website, whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes or otherwise, even if RydeLane LLC has been advised of the possibility of such damages.
This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
All contents of this Website are ©2024 RydeLane LLC or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of RydeLane LLC and are either registered trademarks, trademarks or otherwise protected intellectual property of RydeLane LLC or third parties in the United States and/or other countries.
If you are aware of a potential infringement of our intellectual property, please contact Mohannad Aljarrah at info@rydelane.com.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.
If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:
These Terms shall be governed and construed in accordance with the laws of the state of California, United States, without regard to its conflict of laws provisions. These terms shall not be governed by the United Nations convention on contracts for the sale of international goods, the Uniform Commercial Code, nor Incoterms.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.
Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Los Angeles County, California.
You and RydeLane LLC agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action.
We reserve the right to make changes to these Terms of Service at any time. We will notify you immediately of making any changes to these Terms of Service via by posting the updated terms of service to this website.
Acceptance of Terms
By accessing, browsing, or utilising this website (the “Site”), you confirm and warrant that:
1. You have read, comprehended, and agreed to these Terms of Service in their entirety.
2. You are of legal age to enter into a binding agreement with RydeLane LLC.
3. You possess the requisite authority to accept and comply with these Terms of Service either personally or on behalf of the entity you represent.
Should you disagree with these Terms of Service, you are prohibited from accessing or using the Site.
Review and Arbitration Clause
You are advised to carefully review these Terms of Service, as they include provisions governing dispute resolution between you and RydeLane LLC. Specifically, Section 16 mandates that disputes must be resolved individually through binding arbitration, with limited exceptions, rather than through jury trials or class actions. These Terms of Service also apply to any claims that may have arisen or been asserted prior to their effective date. By agreeing to these terms, you acknowledge that you have thoroughly considered their implications.
Important Notice
By agreeing to these Terms of Service, you explicitly accept and acknowledge that any disputes must be resolved through individual arbitration, waiving your right to jury trials or class action proceedings.
Periodic Review
It is your responsibility to periodically review these Terms of Service to remain informed of any updates or amendments. If, at any point, you find the terms unacceptable, you must discontinue your use of the Site. RydeLane LLC reserves the right to revise these Terms of Service at any time without prior notice by posting the updated version on the Site. Continued use of the Site following such updates constitutes your acceptance of the revised terms. Should you disagree with any modifications, you must cease using the Site immediately.
Termination of Service
RydeLane LLC reserves the right, at its sole discretion, to immediately terminate these Terms of Service, restrict your access to the Site, or discontinue any portion of the Services at any time and for any reason. Such actions may be undertaken without prior notice to you.
Modifications to Terms or Services
RydeLane LLC retains the right to amend these Terms of Service or any policies related to its Services at any time. Any modifications will become effective immediately upon their posting on the Site or through the Services.
It is your responsibility to regularly review the Terms of Service. Continued use of the Services following any changes constitutes your agreement to the revised terms. Should you disagree with the updates, you must immediately discontinue use of the Services.
General Practices Regarding Use, Storage, and Service Access.
You acknowledge and agree that RydeLane LLC may, at its sole discretion, establish general practices and limitations concerning the use of its Services. These may include, but are not limited to:
• Setting limits on the maximum amount of storage space allocated to you,
• Restricting the number of times you may access the Services within a specified timeframe, and
• Establishing the maximum duration for which you may access the Services during a given period.
RydeLane LLC is not liable for the deletion, failure to store, or transmission of messages, communications, or other content maintained or transmitted by the Services.
As a condition of your use of the Services, you agree that, in the event of technical issues or errors, RydeLane LLC personnel may access your content as necessary to diagnose and resolve the issue. RydeLane LLC reserves the right to amend these general practices and limitations at any time, with or without prior notice.
Accessing Our Services
The RydeLane mobile application is available exclusively for download on the Apple App Store. You may access the application through the following link:
• Download on the App Store (Apple iOS).
By downloading the application from this platform, you acknowledge and agree to comply with the respective terms and conditions and privacy policies of the App Store, including any additional provisions related to data collection and usage. You are advised to carefully review these terms and policies.
Agreement to Terms of Service
1. Service Description
RydeLane LLC provides an online platform and related products and services that are governed by these Terms of Service. This includes software-as-a-service solutions, web-based platforms, and mobile applications (collectively referred to as the “RydeLane Platform”).
The RydeLane Platform is a proprietary system that integrates third-party online platforms and applications to offer private chauffeur services. Through the platform, users can search, book, and reserve transportation services for point-to-point travel, hourly use, or chartered services. Together, the RydeLane Platform and its transportation offerings are collectively referred to as the “Services.”
2. Online Reservations and Communications
2.1. Consent to Communications
By reserving services online, creating an account, providing an email address or phone number, or otherwise accessing the RydeLane Platform, you expressly consent to receive electronic communications related to your use of the Services. Such communications may include, but are not limited to:
• Booking confirmations,
• Cancellations,
• Company surveys, and
• News or updates.
Communications may be delivered via email, chat, SMS/text, or notices posted on the Site. Some communications may use automated dialing systems, and standard data rates may apply. The frequency of communications may vary.
You agree that all electronic communications provided by RydeLane LLC meet any legal requirements for written notice or documentation. Communications will be considered delivered when sent to the contact information you provide.
By submitting content, creating an account, or sharing your email address, postal address, or phone number, you authorize RydeLane LLC or its agents to contact you in compliance with applicable privacy policies.
2.2. Opt-Out and Unsubscribe
You may opt out of receiving certain communications at any time by replying with “STOP” to SMS messages or by following the unsubscribe link in email communications. Please note that opting out of essential service-related notifications may impact your ability to use the Services effectively.
Further details regarding opting out can be found in RydeLane’s Privacy Policy. Notification preferences may also be adjusted directly through your device’s settings; however, RydeLane LLC cannot modify or control these settings within its applications.
Pricing and Additional Charges
3.1. Additional Charges
All prices, discounts, coupons, and referral benefits displayed on the Site are subject to change without prior notice or liability. The total cost of the Services may include additional fees, such as but not limited to:
• Waiting Time Charges: Based on the hourly rate and type of vehicle.
• Extra Stops: Charges depend on the additional stop on the same way of dropping off location .
• Cleaning Fees: Up to $150 for excessive mess.
• Meet-and-Greet Fee: $25 (subject to change).
• Additional Stop Fee: $15 per stop (subject to change).
• Car Seat Fee: $10 per seat (subject to change).
RydeLane LLC reserves the right to amend additional charges at its sole discretion.
3.2. Last-Minute Changes
Any changes to pick-up or drop-off locations, destinations, or other trip details made within four (4) hours of the scheduled pick-up time (“Last-Minute Changes”) may incur additional fees. Acceptance of such changes is subject to RydeLane’s or driver’s approval . Upon acceptance, surcharges will apply based on standard hourly rates.
3.3. Pet Charges
While RydeLane welcomes pets, the following conditions apply:
• Pets must be secured using a leash, harness, crate, or other appropriate containment.
• A pet surcharge will automatically apply for messes or damages caused by pets.
• Pets not pre-approved or not contained in an appropriate transport box may be refused.
For pets weighing more than 15 pounds, a kennel or crate is required. Smaller pets must be leashed or carried in a suitable case and must not occupy the chauffeur’s seat. Certified service animals, as defined under the Americans with Disabilities Act (ADA), are exempt from these requirements and fees.
When booking a ride with a pet, customers are encouraged to notify RydeLane or drivers in advance by leaving a note in their reservation through the website or mobile application to ensure a pet-friendly chauffeur is assigned.
3.4. Service Animal and Assistive Device Policy
Service Animals
RydeLane complies with federal and state laws, which prohibit service denial to individuals with disabilities accompanied by service animals. Chauffeurs using the RydeLane Platform are prohibited from refusing service due to the presence of a service animal, regardless of allergies, religious objections, or generalized fear of animals. Drivers found violating this policy may face removal from the platform.
A service animal is defined as one trained to perform tasks for an individual with a disability.
How to Report a Service Animal Complaint
Riders who experience issues with service animals, including cancellation of rides or improper fees, are encouraged to file a complaint by contacting RydeLane at info@rydelane.com. Each report will be thoroughly investigated, and appropriate actions will be taken.
Cleaning Fees for Service Animals
Riders with service animals are not required to pay cleaning fees for hair or shedding. If a cleaning fee is improperly charged, the rider may request a refund in accordance with RydeLane’s Pricing Policy.
Assistive Devices
Drivers are required to provide assistance with stowing assistive devices, such as wheelchairs, walkers, and crutches, in the same manner as other luggage. Refusal to assist or transport a rider with such devices may result in the chauffeur’s removal from the RydeLane platform.
To report issues related to assistive devices, please contact RydeLane at info@rydelane.com.
Child and Infant Seat Policy
3.5. Child and Infant Seat Charges
For passengers traveling with children, the following policies apply:
• Safety Seat Requirement: Children are not permitted to travel without the requisite safety seats, as mandated by law.
• Special Requests: Requests for child or infant safety seats must be made at the time of booking. Customers are required to specify the number and age of children, as well as the type of safety seat needed.
• Fees: A fee of up to $10 per safety seat will apply. This fee is subject to change without prior notice.
Responsibility
While RydeLane provides child seats upon request (where available), it is the responsibility of parents or guardians to ensure the proper installation of the safety seat and the secure placement of the child within it. RydeLane chauffeurs are not permitted to install child seats due to liability restrictions.
Passengers are advised to review applicable state laws concerning age, height, and weight requirements for child restraint systems to ensure compliance.
Vehicle Damage Policy
3.6. Responsibility for Damages
Passengers are liable for any damage caused to the vehicle during their reservation. This includes, but is not limited to:
• Physical damage to the vehicle’s interior or exterior,
• Excessive mess requiring cleaning, and
• Any other actions leading to repair costs.
Charges for damages will be assessed based on the extent of the issue and billed accordingly. Passengers agree to cover all associated costs resulting from such damages.
Stop Charges and Policies
3.7. Additional Stop Charges
For reservations with additional stops, the following rules apply:
• A charge of $15 per stop will be incurred (subject to change).
• Chauffeurs will provide a full disclosure of anticipated costs before proceeding with any extra stops.
3.8. Stop Limitations
• Stop charges only apply for “Flat Rate” bookings and are not applicable to hourly pricing.
• Stops must be located “on route” to the final drop-off location.
• A maximum of two additional stops is allowed per transfer. For more than two stops, the trip must be booked on an hourly basis.
Hourly Rides
3.9. Hourly Ride Policy
Hourly rides are billed per hour, based on the prevailing rates of the selected vehicle. Pricing depends on time and mileage. For quotes, passengers may contact RydeLane at www.rydelane.com.
Misplaced Property Policy
3.10. Liability for Lost Items
RydeLane LLC, its affiliates, and subcontractors assume no responsibility for lost, misplaced, or forgotten items left in a vehicle.
Passengers are encouraged to promptly contact RydeLane support to report missing items. RydeLane disclaims liability for damages caused by delays or failures to recover lost property, especially in circumstances beyond its control, such as:
• Adverse weather,
• Traffic conditions,
• Natural disasters,
• Pandemics, or
• Any other force majeure events.
Company Policies and Discretion
4.1. Acceptance of Bookings
RydeLane LLC reserves the right to accept or reject any booking request at its sole discretion.
4.2. Chauffeur Assignment
RydeLane retains full authority to assign or reassign chauffeurs for any booking.
4.3. Vehicle Type and Substitutions
In cases where the originally requested vehicle is unavailable, RydeLane reserves the right to provide an alternative vehicle, subject to availability and operational considerations.
4.4. Service Modifications
RydeLane LLC may modify, suspend, or discontinue its services, in part or in whole, at any time and without prior notice.
Accessibility and Special Assistance
4.5. Accommodation for Individuals with Disabilities
RydeLane LLC is committed to ensuring accessibility for all passengers in compliance with the Americans with Disabilities Act (ADA). Passengers with special needs are encouraged to request accommodations when making their reservation.
4.6. Luggage Assistance
The number of passengers and amount of luggage permitted for each vehicle type is based on estimated capacity. Passengers must declare excess luggage, bulky items (such as wheelchairs), or other special requirements during the booking process.
• RydeLane reserves the right to refuse transportation of undeclared items or luggage that compromises safety or vehicle capacity.
• Animals not secured in appropriate transport containers may also be denied transport, except as otherwise required by law.
Liability
5.1. Limited Liability
RydeLane LLC operates as a platform connecting users with third-party chauffeur services. All chauffeurs are independent service providers and carry their own commercial liability insurance. RydeLane is not responsible for any accidents, incidents, or damages that occur during the ride.
By using the RydeLane platform, you agree to release RydeLane LLC from liability for:
• Personal injury,
• Property damage, or
• Any other claims arising during your ride.
Claims or disputes must be directed to the independent chauffeur company responsible for the service.
5.2. Safety and Reporting Obligations
While RydeLane prioritizes safety, the company cannot guarantee that unforeseen incidents or accidents will not occur. In the event of an incident, passengers must:
Notify RydeLane within 24 hours, and Cooperate with any investigations to ensure compliance with insurance and regulatory requirements.
User Responsibilities
6.1. Passenger Conduct
Passengers are required to behave respectfully and in accordance with all applicable laws during their use of the Services. Disruptive, unsafe, or inappropriate behavior may result in the immediate termination of Services without a refund.
6.2. Legal Compliance
Passengers are expected to comply with all local, state, and federal laws while using RydeLane Services. Any violations may result in termination of service and, if necessary, legal action.
Reporting and Feedback
7.1. Service-Related Issues
Passengers are encouraged to promptly report any service-related issues, including delays, complaints, or dissatisfaction, to RydeLane LLC to ensure timely resolution.
7.2. Decision Finality
RydeLane LLC retains sole discretion in resolving disputes, determining charges, and enforcing policies. All decisions made by RydeLane are considered final and binding.
Review of Terms and Amendments
RydeLane LLC reserves the right to amend these Terms of Service at any time, without prior notice, by posting an updated version on the Site. It is the responsibility of users to periodically review these Terms to remain informed of changes. Continued use of the Services after revisions have been made constitutes your agreement to the updated Terms.
If you find the Terms unacceptable at any time, you must immediately discontinue your use of the Services.
Eligibility to Use Services
The Services are intended for individuals who are at least 18 years of age.
• Users under the age of 18 (minors) must obtain permission and be directly supervised by a parent or legal guardian to use the Services.
• Parents or guardians must review and agree to these Terms of Service on behalf of the minor prior to use.
Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.
You may submit your claim to us by contacting us at:
RydeLane LLC
Mohannad Aljarrah
info@rydelane.com
4243069232
1525 West Carson st Apt2
Torrance , Ca 90501
United States
Quickly Book,change,or cancel rides from anywhere peace of mine is always within reach.
© 2024 RydeLane. All rights reserved.